Refund Policy

Every audit begins with a free preview that shows your conversion score and a count of detected leaks. You decide whether to pay $29 to unlock the full report after seeing the preview. No payment is collected for the preview.

Because the full report is a digital product delivered immediately upon payment, all sales are final. By unlocking the report you acknowledge that you have reviewed the free preview, you accept the value of the report as presented, and you waive the right of withdrawal that may otherwise apply to digital content under applicable consumer law (to the extent waivable).

Refund requests are reviewed case-by-case. We typically issue a full refund when any of the following occurs:

• The full report fails to generate or fails to deliver after successful payment.
• The report contains a material technical defect (broken sections, missing categories, corrupted PDF, unreadable content) that we cannot remedy within a reasonable time.
• The audit was charged for a store that is not on the Shopify platform.
• You were charged twice in error for the same audit.

Refunds are not issued for change of mind, disagreement with the analysis, recommendations you have decided not to implement, or outcomes you expected the report to produce. The report is informational and does not guarantee any specific revenue, conversion, or business outcome.

Once a refund is issued, access to the report (including the magic link and PDF download) is revoked.

Email support@peekmystore.com within 14 days of purchase from the email address used to pay. Include your store domain, the audit ID, and a brief description of the issue. We respond within 3 business days. Approved refunds are returned to the original payment method via Stripe within 5–10 business days, depending on your card issuer.

We ask that you contact us before initiating a chargeback. Most issues are resolved quickly by email. Unjustified chargebacks may be disputed with evidence of delivery and access logs.

This policy may be updated to reflect operational changes. The version in effect at the time of your purchase governs your purchase.