Refund Policy

Every audit begins with a free preview that shows your conversion score and a count of detected issues. No payment is collected for the preview. You then choose one of two plans at checkout: Audit only ($49 one-time) or Audit + Monitoring ($49 one-time today plus 30 days of free weekly monitoring, then $19/mo from day 31).

When you choose either plan, you are charged $49 one-time immediately and the full fix plan unlocks right away. Because the full fix plan is a digital service delivered immediately, the $49 one-time audit charge is non-refundable except where the service is faulty (see section 4). By purchasing you acknowledge this immediate delivery and waive any right of withdrawal that may otherwise apply to digital content under applicable consumer law (to the extent waivable).

If you choose Audit + Monitoring, monitoring is free for the first 30 days. No monitoring charge is made during the trial. If you cancel before day 31 from your Stripe billing portal, you are never charged the $19/mo. If you do not cancel, the first $19/mo charge is billed on day 31 and on each monthly anniversary thereafter.

You can cancel monitoring at any time, in one click. Cancellation stops all future monitoring charges. Months already paid for monitoring are not refunded because the corresponding weekly scans and digests have already been delivered.

If you chose Audit only at checkout and later start monitoring from your report page, monitoring begins as a standard $19/mo subscription with no additional trial: the first charge is made on the day you start it.

Refund requests are reviewed case-by-case. We typically issue a full refund of the relevant charge when any of the following occurs:

• The full fix plan fails to generate or fails to deliver after a successful audit charge.
• The report contains a material technical defect (broken sections, missing categories, corrupted PDF, unreadable content) that we cannot remedy within a reasonable time.
• The scheduled weekly re-scan fails to run for two consecutive weeks while monitoring is active.
• You were charged for a store that is not on the Shopify platform.
• You were charged twice in error for the same audit or billing period.

Refunds are not issued for change of mind, disagreement with the analysis, recommendations you have decided not to implement, or outcomes you expected the service to produce. The service is informational and does not guarantee any specific revenue, conversion, or business outcome. If you simply no longer want monitoring charges, cancel from the billing portal and no further monitoring charges will be made.

Once a refund is issued for a billing period, access to the corresponding report (magic link and PDF) is revoked.

Open your billing portal from any report page and click Cancel subscription. Cancellation is effective immediately for future renewals. You retain access to your most recent report after canceling, but no new weekly scans will be performed.

Email [email protected] within 14 days of the charge from the email address used to pay. Include your store domain, the audit ID or subscription ID, and a brief description of the issue. We respond within 3 business days. Approved refunds are returned to the original payment method via Stripe within 5–10 business days, depending on your card issuer.

We ask that you contact us before initiating a chargeback. Most issues are resolved quickly by email. Unjustified chargebacks may be disputed with evidence of delivery and access logs.

This policy may be updated to reflect operational changes. The version in effect at the time of your charge governs that charge.